Answers in context
Help arrives directly in the transaction, instead of a window switch or a ticket.
SAP AI · ECC AI · S/4 AI
Sacher Partners – AI Core Hub
AI Core Hub brings AI assistance directly into SAP work. Teams set up their own assistants with their knowledge and clearly scoped skills – inside your existing SAP system.
Start a proof of concept nowSAP work screen (example)
AI Core Hub · Assistant
What does this field mean?
Short hint from the team’s knowledge.
Approved AI modelchosen by the customer
The problem
The answer often exists. Finding it at the moment of work is the hard part.
Business users spend their day in SAP screens. When they get stuck, the answer is usually somewhere else – in a manual, with a colleague, or in a ticket queue. Each team's knowledge sits in documents nobody reads at the moment it matters.
Benefits
Team knowledge, made usable
Teams contribute what they know once; it becomes available to users at the right moment.
No platform change
Runs inside the SAP system you already operate, using the AI model you choose.
How it works
Understand the situation
The assistant knows which transaction the user is in and what is currently on the screen.
Bring relevant knowledge
It draws on the team's own documents and previously captured solutions to shape a focused answer.
Support the next step
Where configured, governed actions can help move work forward – read-only by default; changes are approval-controlled and follow the permissions agreed for the use case.
Example use areas
Examples of pilot topics, not a feature commitment
Support desk and AMS
Classify recurring questions faster and find suitable hints in the team's knowledge.
Support within the transaction
Guide users through terms, responsibilities and process steps.
Onboarding new users
Make reviewed process knowledge available during daily work.
Security & governance
- Read-only by defaultFree-form data access is read-only; changes to business data are approval-controlled and follow the permissions agreed for the use case.
- Data and model access under client controlThe client chooses the approved providers, scope and operating model.
Core functions
- Agents Each team can set up its own assistant: a clear role, its own knowledge, and the skills it needs.
- Skills The concrete actions an agent can take inside SAP, from answering a question to a read-only lookup. What each agent can do is scoped by your organisation.
- Knowledge base Manuals, specifications and resolved tickets, made available to the right team and findable by meaning or keyword.
- Model connections Approved model connections are managed in SAP according to the client's chosen operating model.
SAP integration
- Inside your SAP environment No separate customer workstation application, no new runtime server.
- No modification of SAP standard Built on supported customer extensions and configuration.
- Works with your SAP system Standard on-premise or private-cloud SAP; exact compatibility is confirmed during the pilot.
LLM integration
Microsoft Copilot is the primary option. Selected other model providers are also available: a self-hosted model, a hosted endpoint, or your corporate AI gateway.
Operating model
You provide approved access to the chosen AI model, your existing SAP system, and a responsible team with its documents. We deliver the configuration hub, the in-screen assistant, the available skills and knowledge engine, and guidance through a first pilot.
Pilot approach
Conversation
Identify one credible business problem, the users affected and the desired outcome.
Focused pilot
Test with one team, a bounded knowledge scope and agreed success measures.
Evidence-led scale
Extend only after value, governance and operating fit have been demonstrated.
Start small, scale deliberately. Begin with one team and one assistant, and expand only where it proves useful.
Available for pilot projects in 2026.
Start a proof of concept now